In 2016, the rate shot up to 11.8 percent. This translates into 8.1 percent of service tickets related just to the keyboard, down from the 11.8 percent of the 2016 MacBook Pro model. In 20 models, the rate of keyboard failure for serviced laptops was 5.6 percent and 6 percent, respectively. The partial data for the 2017 MacBook Pro featuring the second-generation butterfly keyboard points to Apple opening 94 keyboard related service tickets out of the total 1161 service requests. MacBook Pro (15- inch, 2016) MacBook Pro (15- inch, 2017) The butterfly keyboard is named as such due to the shape of the mechanism beneath the keys, which has allowed Apple to achieve a much. It also has limited data on the 2017 redesign.
Some owners also suspect the switches can go bad at random without dust infiltration.Īpple Insider has collected data from an unspecified number of Apple Genius Bars and third-party repair shops for 2014, 2015, and 2016 model MacBook Pros in their first year of availability. Sometimes, even prying the key off and clearing the dust won’t fix the switch. If the dust gets under the keycap, it keeps the switch from depressing all the way. The problem is those super-flat switches can cease to work upon encountering a tiny spec of dust. If you spend any time lurking around Apple forums or subreddits, you’ll hear plenty of stories about defective MacBook Pro keyboards.
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